Quality Incident (QI) Reporting

Quality Incident (QI) Reporting is being migrated from SharePoint.

To simplify the use of quality incidents, the submission of a quality incident is independent from the actionable report. Each has their respective Quality Incident Type. The different types are proceed through different implementation or acceptance workflows.

Quality Incident Types

To simplify the management of Quality Incidents, they have been separated into the following types:

Type	Code	Description
Quality Submission	QS	Enables everyone on the project to submit a quality concern
Corrective Action Report	CAR	An actionable report describing a correction
Preventative Action Report	PAR	An actionable report intended to prevent incidents from occurring
Opportunity for Improvement	OFI	An actionable report describing an improvement
Non-Conformity Report	NCR	A deviation from the project standards
Quality Surveillance Reporting	QSR	Enables reporting on work being performed

Acceptance of Quality Submissions

Anyone on the project can instantiate a Quality Submission. The QS is reviewed by the quality manager who determines if none, one, or multiple reports are required. At the quality manager’s discretion for example, a single QS may necessitate 2 PAR and an NCR. Additionally, the Quality Manager can return the submission so that the originator can generate the Quality Incident Reports (CAR, PAR, OFI, NCR). Following up on submissions that have been returned is a manual activity; these items are marked with a status of Pending Follow-Up.

Quality Surveillance Reporting

Quality Surveillance Reports (QSR) allow users / contractors the ability to report on work being performed. Each report allows for none, one, or many Activities to be recorded for each QSR. Activities allow the surveillant to denote work tasks as n/a, ok, OBS, DA. Activities denoted as DA carry a status so that the surveillant can track that the issue has been addressed. The Quality Incident Management tile provides search functionality for Quality Surveillance Reports (listing reports alone) as well as Quality Surveillance Activities (listing the Activities along with their parent QSR). Like Quality Submissions (QS), Quality Surveillance Reports can result in different quality incidents: NCR, CAR, PAR, OFI. They are reviewed by the Quality Manager QSR, and can be returned to the originator after review, should the need arise. Refer to section above.

In general, a QSR is Drafted with Actions. The QSR can only be submitted when DA Actions are Completed unless the Action has a Significance Level of Level A, in which case, the action is permitted to be Open.

Implementation of CAR, PAR, OFI, NCR

The implementation of Action Reports (CAR, PAR, OFI) and NCR are depicted below.