Creating/Updating a Package

To create or update a package, users have to log in a ticket through the Zendesk widget on the Jansen Internal Portal.
This section describes the steps for submitting a ticket.
 
Creating/Updating a Package
1

Click Widget

1. Click Widget
Click the widget located at the bottom right on the Jansen Internal Portal to open the form.
2

Provide Package-Specific Information

2. Provide Package-Specific Information
Under the field How can we help you, provide detailed information about the package you want created or the package you want to be updated. Refer to the matrix to provide the relevant required information based on package type and your request.
Note: If you're submitting a request for updating a package, make sure you provide the name of the package.