Close a Technical Query

  • This page describes how to close a technical query.
  • This page assumes you have opened your To Do List.  Refer to To Do List.
 
Important Notes about Closing a Technical Query
  • A technical query can be closed only after a response has been received by the originator. 
  • A technical query can only be closed by the originator.
  • A technical query can only be closed from the originator's To Do List.  Using the search bar to search for a query, then selecting the Actions icon will not display the Close Technical Query option. 
 
 
Close a Technical Query
 
1

Open Technical Query List

1. Open Technical Query List
In your To Do List, select the Technical query list, otherwise select All.
2

Note Work Step

2. Note Work Step
  • Although you have already reviewed the response to the query, the work step will still display Review Response until you close the query.
  • Refer to View Responses to a Technical Query.
3

Open Actions Menu

3. Open Actions Menu
  • Select the Actions menu icon located left of the Tr. Number (Transmittal Number).
  • The Submitter Review actions menu is displayed.
  • Note:  Using the search bar to search for a query, then selecting the actions icon, will not display the Close Technical Query option.  It  is only visible via the To do List.
4

Close Technical Query

4. Close Technical Query
In the Submitter Review actions menu, select Close Technical Query.